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As a Developer Analyst I on the Problem Management team, you will provide middle-tier customer support for RealPage's Leasing products and solutions, including Knock CRM. In this role, you will develop a comprehensive understanding of these products' inner workings and engage directly with customers to perform in-depth technical analyses. Your findings will be communicated to the Product Support or Product Engineering teams to ensure effective issue resolution. This position reports to the Manager/Director of the Problem Management team.