Customer Support Engineer-eTerra, Outage Assist, Storm Assist, S6 SCADA
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About The Position
The position requires expertise in installing, analyzing, and troubleshooting e-terra DMS and related products. The candidate will be responsible for modeling various electrical devices and will need to troubleshoot issues using a variety of tools. The role demands the ability to diagnose and solve intermediate to advanced issues through various troubleshooting methods. A solid understanding of both Transmission and Distribution electrical grids is essential, along with familiarity with User Interface, SCADA, and Modeling tools. Direct experience with installing, maintaining, or supporting GE e-terra EMS products is also required. Knowledge of NERC CIP Standards and a working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, and firewalls is necessary.
