Customer Support Engineer-Austin, TX

KLA • Austin, TX

71d • $33 - $57

About The Position

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites. The Customer Service Engineer represents the company to the customer and assumes accountability for customer satisfaction with service. The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time and may provide assistance to Installation Engineers in resolving problems.

Requirements

• Bachelor's Level Degree or work experience of 3 years.
• Technical knowledge and training in troubleshooting complex equipment.

Responsibilities

• Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site.
• Ensure equipment enhances customer production.
• Repair and modify equipment at customer facility.
• Evaluate equipment to determine type and extent of problem.
• Perform board-level troubleshooting and system level problem resolution.
• Prepare field service reports on customer support activity.
• Prepare quotes for customers based on labor, travel expenses incurred and parts needed.
• Cross train and assist other field service engineers as appropriate.
• Provide guidance and technical assistance to Installation Engineers.
• Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.

Benefits

• Medical, dental, vision, life, and other voluntary benefits.
• 401(K) including company matching.
• Employee stock purchase program (ESPP).
• Student debt assistance.
• Tuition reimbursement program.
• Development and career growth opportunities.
• Financial planning benefits.
• Wellness benefits including an employee assistance program (EAP).
• Paid time off and paid company holidays.
• Family care and bonding leave.

What This Job Offers

• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees