Customer Support Developer

Kuali•Cleveland, TN

2d•Remote

About The Position

We’re looking for a Customer Support Developer to join our team and help our customers succeed with Kuali’s products. As a Customer Support Developer, you’ll partner with customers and our entire support team to guide them through technical implementations, integrations, and migrations—ensuring smooth onboarding and ongoing success. You’ll work closely with Customer Support Associates and Product teams to provide solutions, troubleshoot issues, and deliver exceptional experiences. Who are we? Kuali builds software solutions for higher education. We help our customers — colleges & universities — focus on providing a fantastic education to students by decreasing their administrative costs. We work in a competitive space, ripe for innovation, with users ready to be delighted. We are poised for high growth. Our Culture As a company, we are guided by our cultural values: Iterate to evolve Cultivate openness Act with accountability Assume the best Practice humility Deliver amazing experiences Drive outcomes At Kuali, we learn from and teach each other, we practice transparency and empathy, we delight in delivering value to our customers, and we WIN! We’ve embraced distributed work for years—it’s part of who we are. Many of our employees work remotely across the U.S., from Massachusetts to Seattle, while others collaborate in person at our office locations. We’re intentional about creating a healthy, connected culture no matter where you work.

Requirements

You align with Kuali’s values: You model curiosity, openness, accountability, and a commitment to delivering amazing experiences.
You’re a resourceful executor: You take broad vision, collaborate on strategic priorities, and own the steps required to make it real, from planning to hands-on implementation.
You’re calm under pressure: You can handle shifting priorities, ambiguity, and fast-changing situations with resilience.
You’re collaborative and influential: You build trust quickly and communicate clearly across all levels of the organization.
You’re organized and detail-oriented: You can manage multiple projects at once without losing sight of the big picture.
You thrive in remote environments: You know how to create alignment and connection across distributed teams.
You roll up your sleeves: You’re comfortable being the ‘doer of last resort’ in a resource-constrained environment.
You have a broad experience: You’ve independently led multi-disciplinary projects in resource-constrained environments where the buck stopped with you.
Delivering Software as a Service (SaaS) solutions
1–3 years implementing or supporting enterprise-class systems at institutions of higher education or similar organizations.
Web APIs, and integrations.

Nice To Haves

Tools and technologies commonly used at Kuali: Node.js, Java, React, PHP, Vue.js, REST, SOAP.
Ideally, experience with frameworks: Laravel, Vue.js , and Bootstrap.
Developing integrations with enterprise systems.
Superior communications with education professionals, both verbally and in writing.

Responsibilities

Advising and training customers on technical aspects of implementation and onboarding tasks.
Partnering with customers to design system integrations and advise on API usage.
Supporting data migration from legacy systems, including strategy and execution.
Collaborating closely with Customer Support Associates during implementations.
Collaborating closely with our Development team.
Diagnosing and resolving technical issues reported by customers.
Learning and maintaining fluency in technologies used across Kuali products, such as Node.js, Java, React, PHP, Vue.js , and Web Services (REST and SOAP).
Identifying opportunities for process improvement and automation to enhance the customer experience.

Benefits

The opportunity to work to together with smart, passionate people to build a high growth, highly profitable SaaS company
A truly exceptional benefits package, including 100% company-paid medical and dental insurance
100% 401(k) matching up to 4%
Paid Maternity/Parental leave
Flexible PTO — no accrual limits, no ‘use it or lose it.’ Just work with your manager to make sure the team’s covered, and take the time you need to recharge.
Encouragement and support for ongoing learning and skill development
Recognition platform to celebrate contributions with meaningful incentives
Company retreats to connect, recharge, and collaborate
Kuali has been voted a top place to work for 9 years by the Salt Lake Tribune.
In 2024 TIME Magazine honored us by naming Kuali to their list of the World’s Top EdTech Companies , ranking us #99 overall and #37 in the US.
At Kuali, we value and respect individuals from all backgrounds, recognizing that a rich tapestry of experiences and perspectives fuels our success as a company and enriches our collective human experience.