Customer Support Data Clerk - Emergency Assistance (EA) Program

UMOS, Inc. • Milwaukee, WI

12d • $18 - $23

About The Position

Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Requirements

• Minimum of a High School Diploma (or equivalent) supplemented by either one year of post-secondary education, or equivalent related training.
• Minimum two years of work experience in a data entry and/or clerical position.
• Able to work with confidential information and has a basic understanding of customer service practices.
• Demonstrated organizational skills and strong attention to detail in data entry and/or clerical work.
• Ability to communicate effectively with all levels of staff and management in writing and verbally.
• Bilingual in English and one or more languages/Spanish, Burmese, Rohingya, Somali, Karen; verbal and written preferred.
• Proficient using Microsoft Office Suite, including Word, Excel, and Outlook and PowerPoint with demonstrated ability to type minimum of 40 words per minute.
• Demonstrated time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment, and ability to successfully execute multiple projects at one time.
• Must be able to work irregular hours.

Responsibilities

• Provide professional, courteous, and knowledgeable customer service to all clients and visitors
• Maintain awareness of all programs and services offered within the agency and the community and provide general information to callers and walk-ins.
• Maintain confidentiality in all transactions involving clients
• Keep up to date with events, community resources, and agency updates to share accurate and timely information with clients and co-workers.
• Manage the transportation and gift card report as well as check issuance tracking
• Track services provided in CWW, WWP and Emergency Assistance Program comments
• Schedule intake appointments and coordinate calendars for program staff.
• Assist in handling difficult or sensitive client interactions with empathy and professionalism, including de-escalating upset individuals when necessary.
• Troubleshoot issues that arise in real-time with clients or program logistics, offering practical and compassionate solutions.
• Prepare clear, visually organized Power Point presentations and flyers for program announcements or events
• Communicate both verbally and in writing in a professional manner, especially when documenting or addressing sensitive situations
• Demonstrate a calm, focused and cooperative demeanor in a fast-paced work environment, contributing to a respectful, collaborative, drama free approach to the workplace.
• The clerk may assist -Will scan documents into ECF system, validate, index, and place documents in appropriate electronic case file system folder.
• Verify all documents are properly coded for scanning and enter accurate ECF codes.
• Provide weekly report on the progress of scanned documents into ECF.
• Ensure timely and accurate data entry in WWP, ECF, and other systems, as required by policy and procedures.
• Assist with preparing mailings/email distribution for, and providing staff with clerical support during UMOS events, job fairs and workshops.
• Comply with government and agency regulations.
• Perform special projects and other related duties as assigned.
• Attends meetings and seminars, and performs other duties as assigned.

Benefits

• Paid time off that will increase over your years of service.
• 15 paid holidays annually.
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment.
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses.
• A variety of support services to promote well-being through the employee assistance program.
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees