Equinix-posted 3 months ago
$53,000 - $96,000/Yr
Full-time • Entry Level
Secaucus, NJ
5,001-10,000 employees
Real Estate

Equinix Emerging Talent, Military Program providing service members with transition assistance to the civilian workforce. This is part of the DoD SkillBridge Program, offering transitioning service members hands-on experience in Equinix's data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX (International Business Exchange) data centers. Are you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to engage a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.

  • Manage and resolve customer support requests and service tickets
  • Accurately track tasks using the ticketing system
  • Troubleshoot network and equipment issues; escalate when necessary
  • Collaborate with cross-functional teams to resolve technical challenges
  • Perform 'rack and stack' installations of customer equipment
  • Follow detailed installation plans and wiring diagrams
  • Install structured cabling (fiber and copper), cable trays, cages, and cabinets
  • Identify and report infrastructure capacity or cabling concerns
  • Conduct layer 1-3 connectivity tests (e.g., network cables, fiber optics)
  • Perform quality checks on own and team installations
  • Maintain detailed documentation of all work performed
  • Provide professional, helpful on-site customer support
  • Communicate clear timelines and progress updates
  • Escort customers and vendors for access and safety compliance
  • Contribute to team projects and installations
  • Coordinate with vendors and internal teams to ensure timely execution
  • Support dispatching, inventory checks, and alarm escalations as needed
  • Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation
  • Technical or Non-Technical MOS, NEC, or AFSC
  • High school diploma or equivalent
  • 2-4 years of experience in technical support, IT, telecom, or data center operations
  • Ability to read wiring schematics and installation plans
  • Experience with fiber and coaxial terminations preferred
  • Strong attention to detail and documentation skills
  • Comfortable working in a physical, hands-on environment
  • Employee Assistance Program
  • Health, life, disability and voluntary insurance plans
  • Retirement plan contributions
  • Accrued Paid Time Off (PTO) and Paid Holidays
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