Equinix-posted 3 months ago
$53,000 - $96,000/Yr
Full-time • Entry Level
Secaucus, NJ
5,001-10,000 employees

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Equinix Emerging Talent, Military Program providing service members with transition assistance to the civilian workforce. This is part of the DoD SkillBridge Program, offering transitioning service members hands-on experience in Equinix’s data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX (International Business Exchange) data centers.

  • Manage and resolve customer support requests and service tickets
  • Accurately track tasks using the ticketing system
  • Troubleshoot network and equipment issues; escalate when necessary
  • Collaborate with cross-functional teams to resolve technical challenges
  • Perform 'rack and stack' installations of customer equipment
  • Follow detailed installation plans and wiring diagrams
  • Install structured cabling (fiber and copper), cable trays, cages, and cabinets
  • Identify and report infrastructure capacity or cabling concerns
  • Conduct layer 1–3 connectivity tests (e.g., network cables, fiber optics)
  • Perform quality checks on own and team installations
  • Maintain detailed documentation of all work performed
  • Provide professional, helpful on-site customer support
  • Communicate clear timelines and progress updates
  • Escort customers and vendors for access and safety compliance
  • Contribute to team projects and installations
  • Coordinate with vendors and internal teams to ensure timely execution
  • Support dispatching, inventory checks, and alarm escalations as needed
  • Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation
  • Technical or Non-Technical MOS, NEC, or AFSC
  • High school diploma or equivalent
  • 2–4 years of experience in technical support, IT, telecom, or data center operations
  • Ability to read wiring schematics and installation plans
  • Experience with fiber and coaxial terminations preferred
  • Strong attention to detail and documentation skills
  • Comfortable working in a physical, hands-on environment
  • Employee Assistance Program
  • Health, life, disability and voluntary insurance plans
  • Retirement plan contributions
  • Accrued Paid Time Off (PTO) and Paid Holidays
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service