Customer Support Coordinator

Teledyne Technologies•Hampton, VA

42d

About The Position

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Summary: Responsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. Also responsible for developing and maintaining positive customer relations, as well as team member relations within the Depot Repair Service Department. Detailed Descrption: Essential Duties and Responsibilities include the following. Other duties may be assigned.

Requirements

High School diploma or general education degree (GED) is preferred.
Typically requires a minimum of 0-2 years of experience in a similar position.
Basic computer skills (i.e. Microsoft Suite) are required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have a general knowledge of Microsoft Office.
Candidate must possess U.S. citizenship or be a "U.S. Person". (A U.S. Person is defined as a person who is a lawful permanent resident "Green Card holder" as defined by 8 U.S.C. 1101 (a)(20) or who is a "Protected Individual" as defined by 8 U.S.C. 1324b(a)(3).

Nice To Haves

Basic Knowledge of ISO and/or AS9100
Working knowledge of Lean Manufacturing/6 Sigma/Kaizen
Knowledge of specific software (design, analysis, ERP…)

Responsibilities

Responds to customer inquiries regarding RMA requests and repair status via phone and email.
Processes customer RMAs, repair quotes and purchase orders/changes according to established department policies and procedures.
Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer.
Assists in repair scheduling, shipping, receiving and invoicing RMAs to ensure delivery by specified dates.
Process and validate warranty claims.
Meets and exceeds customer's service expectations.
Follows all import/export requirements, process international paperwork, and consulting with facility import/export personnel as required.

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