Customer Support Coordinator - Mayville, WI

Hubbell Incorporated•Mayville, WI

About The Position

The Customer Support Coordinator will be the single point of contact for Tool Assist Pro (TAP) and contract customers, sales teams and the OEM designated territory. This role is responsible for managing the full account lifecycle, coordinating project orders, and ensuring seamless customer service through proactive engagement and cross-functional collaboration. The position supports business growth, operational efficiency, and customer satisfaction.

Requirements

Associate's degree in Marketing, Business or related field (Bachelor’s preferred), or 2-4 years of equivalent experience working for a manufacturing company with a fully integrated ERP system (preferably SAP).
Strong analytical skills are essential.
Highly organized with an ability to work well under tight time constraints.
Ability to manage multiple priorities simultaneously.
Must be strong in Excel (incl. v-lookups, pivot tables).
Strong ability to communicate data and materials in easily understandable terms to all functions.

Nice To Haves

Experience leading cross-functional projects desired.

Responsibilities

Serve as the primary point of contact for (TAP) and contract customer and sales team inquiries within the territory
Build and maintain strong customer relationships through daily engagement and support
Provide customer service functions to OEMs, including price and availability information, literature updates, and order expedites
Manage the full account lifecycle, including onboarding, order processing, and ongoing support
Review customer purchase orders for accuracy and request revisions as needed'
Process and monitor payment in advance
Work with Accounts Receivable and collections to resolve past due invoices to minimize order delays
Create, change and extend customer accounts
Maintain clear, up to date records and documentation
Assist in managing project orders through the full cycle, ensuring delivery and documentation commitments are met
Act as a conduit between Sales, Distributors, and internal departments for quotes, bid packages, customer service, and submittals
Partner with planning and purchasing teams to expedite orders and improve ship dates
Review and analyze daily backlog reports and communicate updates to customers regarding open orders, weekly shipments, and past due orders
Liaise between Customer Service, Operations, Product Management, Technical Services, and other internal teams to resolve issues and streamline communication
Partner with sales and product management to support territory growth and strategic initiatives. Provide limited pricing support in accordance with company policy
Assist customers with basic technical questions with support from the Technical Services team
Manage customer inquiries via phone, email and Salesforce.com
Create and manage workflows
Process customer returns and credit requests
Attend meetings and training sessions as requested
Perform other duties and responsibilities as assigned