Customer Support Coordinator
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About The Position
The Global Expert Team Specialist/Customer Support Coordinator (CSC) is a Global Expert Team member who also acts as a POC for selected key Customers and Airlines. To provide the highest level of functional, technical and expert support to these customers and act as a single point of contact into the Customer Care Management organization. They work with other internal teams to ensure customer activity is prioritized and that any contractual SLAs and/or internal SLTs are met. They are part of the extended commercial accounting team working closely with them on ensuring the best end-to-end customer experience. They perform a percentage of Global Expert Team specialist role and percentage of Customer Support Specialist, depending on the size of the customer(s) they support. This particular role provides point-of-contact support to Amadeus Key customers and requires high level of engagement, communication and follow-through.
