(fluent English) Customer Support Consultant (remote)

SupportYourApp

4h•Remote

About The Position

We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving. Excited? Let’s see what it takes 💛

Requirements

Excellent English communication skills (C1 level or higher)
At least 1–2 years of support experience
Ability to understand and navigate software products effectively
Strong analytical and problem-solving skills
Customer-oriented mindset with a professional communication style
Good organizational skills and attention to detail
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice To Haves

Proficiency in Arabic.

Responsibilities

Provide high-quality customer support via chat, email, and phone
Provide accurate information, guidance, and solutions to customer requests
Collaborate closely with the development and product teams to escalate and resolve complex cases
Understand customers’ needs and deliver constructive feedback to the management team
Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.