Customer Support Chemist

PPG Industries•Cleveland, OH

About The Position

As an entry-level Customer Support Chemist within PPG's Substrate Protection Services team, you will support automotive OEM customers. You will combine hands-on analytical lab work with customer-facing technical support, focusing on testing, troubleshooting, and improving pretreatment and electrocoat products. Ideal for candidates looking to build experience in analytical chemistry, instrumentation, and the automotive coatings industry. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire. PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. The PPG Way 2030 We are customer champions Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. We act with purpose and speed Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value. We are excellent operators Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers. We compete to win Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. We are PPG proud Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email [email protected]. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. PPG is the world’s leading coatings company, serving more industries than any of our competitors. From automobiles and jetliners to wind turbine blades, and from ocean-going vessels and water tanks to family homes, our coatings and specialty materials help our customers protect, enhance and beautify valued assets. As part of our team, you’ll have access to world-class customers, industry experts, the best and brightest colleagues, and leading-edge technology.

Requirements

Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, or related field
0–2 years of lab or analytical experience (including internships or academic research)
Basic knowledge of analytical instrumentation and laboratory techniques
Strong attention to detail, problem-solving, and data analysis skills
Effective communication and ability to work both independently and in a team
Familiarity with Microsoft Office; ability to learn lab systems (LIMS)

Nice To Haves

Experience in automotive, coatings, or chemical industry
Familiarity with ASTM methods and industry standards
Experience with statistical/data analysis tools (e.g., Minitab, JMP)
Knowledge of regulatory standards (EPA, OSHA, ISO)
Customer-facing or technical support experience

Responsibilities

Perform analytical and quality control testing on products and materials using established methods
Operate, maintain, and troubleshoot laboratory instrumentation (e.g., GC, HPLC, titrators)
Analyze and interpret data; generate reports and communicate findings to internal teams and customers
Support technical troubleshooting and root cause investigations for product performance issues
Maintain accurate documentation in lab systems and ensure compliance with quality standards
Collaborate cross-functionally with R&D, manufacturing, and technical service teams
Follow all laboratory safety, regulatory, and quality procedures
Assist with method development, continuous improvement, and lab operations