Customer Support Center Engineer

Component Repair Technologies • Mentor, OH

89d

About The Position

The purpose of the Customer Support Engineer is to manage out-of-manual conditions (OMC's) findings on turbine engine components with the goal of finding permanent solutions to repetitive issues. The Customer Support Engineer investigates complex issues and uses technical data to disposition and communicate the repair path for engine components. The Customer Support Engineer has opportunities to use creative thinking to find innovative solutions to common issues, working with OEM engineers and other engineers at CRT to meet customer needs. The Customer Support Engineer will gain diverse knowledge and experience within the aviation industry and many manufacturing processes.

Requirements

• At least a 2-year engineering degree or a 4-year STEM degree.
• Prior experience using or interpreting technical requirements.
• Interest in engineering problem solving.
• Demonstrates high ownership and accountability.

Responsibilities

• Provide customer support by investigation, evaluation, and reporting Out of Manual Conditions (OMC) on various engine model components. Technical report writing will be required.
• Manage OMC's for assigned components by tracking, reviewing, and communicating issues to meet the customer need.
• Identify, communicate, and assist in solving OMC trends and repetitive processing issues that cause delays of customer components using forward planning and continuous improvement.

Benefits

• CRT currently offers two excellent health care options, one being a fully funded program (no premiums for employee and family) and the other being a traditional employee premium contribution. Programs include health, vision, and dental coverages. Additional programs include short- and long-term disability and life insurance.
• The company offers a 401k program with company match.
• Continuing education is offered via multiple sources and opportunities with tuition reimbursement based on eligibility requirements.
• Traditional paid time off (PTO) is offered via vacation days and personal days.
• Multiple shift opportunities with hourly premiums for off-shifts are offered.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees