Customer Support Associate
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About The Position
The Customer Support Associate supports the provision of direct services by providing daily services as needed, including but not limited to daily coverage of the front office, admissions, phone service, and medical records in order to serve our clients timely and properly. The Customer Support Associates (CSA) will be cross trained to schedule appointments, process agency admissions, answering calls, and scanning consumer health information (medical records). The CSA will be trained to aid with urine drug screens (UDS), pregnancy testing, blood pressure monitoring, blood oxygen levels and temperature checks. Incumbent must be able to implement process changes in a variable and complex behavioral health environment while providing excellent customer services to our clients.
