Customer Support Associate

Autodesk • Denver, CO

404d • $48,300 - $78,100 • Remote

About The Position

The Customer Support Associate at Autodesk plays a crucial role in ensuring a positive customer experience by assisting users with their inquiries and technical issues across various platforms. This position involves direct communication with customers through live chat, email, and phone, and requires a proactive approach to problem-solving and collaboration with other teams. The role is hybrid, allowing for work from home opportunities, and focuses on supporting customers in the construction software industry.

Requirements

• 1+ years in Customer Support in a SaaS environment.
• Experience with email, phone, and live chat support.
• Strong verbal and written communication skills.
• Experience troubleshooting iOS, Android, and Windows platforms.
• Ability to work with service indicators to enhance customer satisfaction.
• Collaborative work style with high integrity and accountability.
• Ability to manage multiple tasks simultaneously.

Nice To Haves

• Experience with Microsoft Suite and OneDrive.
• Familiarity with construction software.

Responsibilities

• Support customers by live chat, email, and phone.
• Troubleshoot technical issues and answer product usage questions.
• Onboard new users and assist with setup and subscription inquiries.
• Log technical issues and provide accurate records of each issue and resolution.
• Collaborate with other teams to ensure quality interactions and promote customer feedback.
• Communicate daily with Tier 2 teams and leadership regarding user concerns and product feedback.
• Participate in support-related projects to improve team performance.
• Embody Autodesk's values of courage, accountability, and teamwork.

Benefits

• Health and financial benefits
• Time away and everyday wellness programs
• Annual cash bonuses
• Stock grants
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: No Education Listed