NSC Customer Support Associate
About The Position
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose. Customer Support Associate The salary range for this role is $17.10 - $22.20 per hour and is a remote role. The Customer Support Associate manages all issues presented by our stores and corporate offices, to maintain positive customer relationships within our organization. They interact directly with callers to listen to concern, provide troubleshooting, and resolve issues. A proactive Customer Support Associate will anticipate callers’ questions and familiarize themselves with our applications, products, and services to provide the best troubleshooting for resolution.
Requirements
- Basic to intermediate technical knowledge.
- Basic to intermediate troubleshooting skills.
- Excellent communication and customer service skills.
- Intermediate call center skills.
- Familiarity with customer-relationship management (CRM) software programs (ServiceNow).
- Strong command of written and verbal English.
- Excellent organizational and multitasking skills.
- Ability to maintain a calm and polite manner in stressful situations.
- Ability to work morning, afternoon, night, and weekend shifts.
- 2 years of customer service in a call center environment preferred, 1 year required.
- High School Diploma required.
Nice To Haves
- College degree in Information Technology or Technical college degree preferred.
Responsibilities
- Answer and respond promptly and professionally to incoming calls, chats, and email.
- Document interactions completing troubleshooting steps using knowledgebase articles to work towards issue resolution.
- Establish and maintain a good rapport with callers by using positive language and anticipating their needs.
- Perform level 1 troubleshooting on reported issues.
- Update all work performed and document incident details until the issue is resolved.
- Handle, document, resolve or escalate any email issues presented.
Benefits
- Paid time off, including vacation days, sick days, and holidays
- Medical, dental and vision insurance
- 401(k) plan with contribution matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
