Customer Support Associate

Kambi Group plc•Manila, AR

71d•Onsite

About The Position

Kambi Group plc is a leading B2B provider of premium sports betting services to licensed gaming operators. Our services provide an end-to-end solution for operators wanting to launch a standalone Sportsbook or bolster their existing offering with an innovative sports betting product. From front-end user interface to customer intelligence, risk management and odds compiling, all built on our in-house developed software, we strive to deliver the ultimate service and solution to our partners. Our vision is to create the world's leading sports betting experiences, together with our partners. Kambi Philippines functions as a key operational and service hub, providing support to the Kambi Group. Our office in Manila is home to teams specializing in IT Development, IT Operations, Business Support and Back-Office Operations, contributing to Kambi's industry-leading products and services.

Requirements

Customer Service experience handling US based account is an advantage
Fresh Graduates are encouraged to apply
Excellent customer service skills
Excellent English communication skills both oral and written
Excellent problem solving and analytical skills
Must be good in composition of business emails
Can work under pressure
Proactive and responsive
Organized and detail oriented
Able to multitask efficiently
Can quickly grasp to new concepts
Acquainted with worldwide sports is an advantage
Proficient in using the computer operations (internet and commonly used software applications)
Can work on a flexible work schedule and during weekends and public holidays
Amenable to work onsite

Nice To Haves

Customer Service experience handling US based account
Acquainted with worldwide sports

Responsibilities

Follow Worldwide Sporting events.
Attend to all Sports analysis platform related inquiries.
Respond promptly to clients' inquiries through emails or any of the company portals
Coordinate with different departments on inquiries and concerns pertaining to the Sports analysis platform.
Provides necessary updates and reports on service deliveries for client.

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