Customer Support Associate

Playground • Denver, CO

1d • $55,000 - $75,000 • Onsite

About The Position

As a member of our Customer Support team, you will be the first point of contact for our clients, playing a crucial role in ensuring their success and satisfaction with our platform. Your primary responsibilities will include handling support requests, troubleshooting issues, and guiding clients to effectively use our product. Your ability to empathize, communicate clearly, and build relationships will be key to creating positive experiences for our clients.

Requirements

• Experience in a customer-facing role in a B2B SaaS environment preferred
• Technical aptitude and the ability to quickly learn and navigate new software
• A passion for customer success and a genuine interest in helping others
• A proactive problem-solver who is comfortable with ambiguity and thrives in a fast-paced environment

Responsibilities

• Drive Customer Success: Provide empathetic, customer-centric support by understanding the unique needs and challenges of each client
• Manage Chat Responses: Respond to customer inquiries via chat in a timely and professional manner
• Problem-Solve with Providers: Troubleshoot technical issues and guide customers through solutions
• Collaborate Cross-Functionally: Collaborate with the product and engineering teams to escalate and resolve complex issues
• Drive Product Improvements: Document and track customer interactions and feedback to contribute to continuous product improvement
• Gather and Deliver Feedback to the Team: Proactively identify opportunities to educate customers about product features and best practices
• Become a product expert: Maintain a deep understanding of our platform to provide accurate and comprehensive support
• Updating Help Center: Keeping our Help Center up to date, creating and adding new articles

Benefits

• Competitive salary + equity
• 3 weeks of PTO
• Health, vision, and dental benefits
• $1200/year education stipend
• Free lunch daily
• New Macbook
• Collaborative and supportive work culture with a high level of autonomy and room for growth
• Help accelerate our mission to make excellent childcare accessible to all!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed