Customer Support Associate

M7 Health • New York, NY

1d

About The Position

About M7 Health M7 Health is an AI-powered nursing workforce management platform transforming how hospitals staff, support, and retain their care teams. At a moment when health systems face record nurse shortages and rising labor costs, M7 helps leaders design smarter, more resilient workforce models. We give nurse managers and executives real-time data, predictive insights, and generative AI–driven staffing tools to match patient demand with staff supply — helping clinicians feel supported, while improving outcomes for patients. We’re live in 100+ hospitals nationwide, and recently closed a $10M Series A round led by Threshold Ventures with backing from First Round Capital, 25M Health, Lakehouse Ventures, and others. As M7 enters an exciting phase of growth, this role plays a vital part in ensuring our customers continue to have a delightful customer experience. What You’ll Do at M7 As a Customer Support Associate (Business Hours) , you’ll be the first line of support for our nurse users and hospital leaders during standard business hours. You’ll ensure that users get quick, clear answers and a positive experience with M7 whenever they need help. Your work will play an essential role in keeping nurses and managers supported throughout the day, and you’ll help us deliver on our promise of being a true partner to health systems.

Requirements

• Have strong written and verbal communication skills and enjoy helping others
• Are reliable, detail-oriented, and comfortable working independently during off-hours
• Can stay calm and solution-oriented when users are stressed or frustrated
• Are comfortable learning new technology and explaining it to others in simple terms
• Want to be part of a mission-driven company supporting frontline healthcare workers

Responsibilities

• Respond to inbound calls, emails, and texts from M7 users during business hours (M–F, 8am–4pm) for 5 shifts per week
• Troubleshoot platform questions and escalate technical issues when needed
• Provide empathetic, clear communication to ensure users feel supported and confident using M7
• Accurately log and track customer interactions to inform our team’s ongoing improvements
• Work closely with our Customer Operations team to flag urgent issues that need follow-up during regular business hours
• Share common user pain points and feedback to help improve both our platform and support processes
• Maintain consistency in communication so customers feel seamless support no matter when they reach out

Benefits

• Paid training and onboarding
• Flexible scheduling opportunities
• The chance to join a fast-growing, mission-driven company supporting frontline healthcare

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees