Customer Support Associate- Waco, Texas

Atmos Energy • Waco, TX

5d • Onsite

About The Position

Bilingual (Spanish-English) Differential Pay upon completion of training and a bilingual assessment-Additional $2.00 per hour. The shift is Monday through Friday 9:15 am to 6:15 pm.

Requirements

• A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the Customer Service Assessment, demonstrating communication and customer service skills.
• Requires excellent verbal and written communication skills.
• Requires the ability to perform basic addition, subtraction, multiplication, and division.
• Requires intermediate computer skills for data entry, reference and/or retrieval tasks.
• As a safety sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.

Nice To Haves

• Previous experience with a Customer Information System is a plus.

Responsibilities

• Responds to current and/or prospective customers regarding basic service connections, disconnections, billing questions and payment arrangements. This contact is primarily by phone but may also include other forms of communication. (20%)
• Receives and processes basic transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility. (20%)
• Addresses customer issues utilizing current company policies and procedures. (20%)
• Corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely, professional manner. (20%)
• Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%)
• Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10%)

Benefits

• Atmos Energy offers benefit eligibility on the first day of employment and they include: Company-Provided Benefits Holidays and Paid Time Off Parental Leave Retirement Savings Plan (Matching and Fixed Annual Company Contribution) Annual Bonus Opportunity Employee Assistance Program Short-Term and Long-Term Disability Plans Basic Life Insurance Health Savings Account (HSA) Company Contribution with HDHP Employee Assistance Program Wellness Programs LifeLock Identity Theft Protection Paid Training Linked-In Learning Voluntary Benefits Retirement Savings Plan Medical Insurance and Prescription Drug Coverage Dental Insurance Vision Insurance Employee/Dependent Life Insurance Employee/Dependent Accidental Death & Dismemberment Insurance Healthcare, Dependent Care and Limited Purpose Flexible Spending Accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED