Customer Support Associate - Seoul

Padlet

14h • Onsite

About The Position

Padlet is building software for a good education. A good education is one that inspires curiosity, creativity, and community. Our software enables that through visual content creation and collaboration in millions of classrooms worldwide. At Padlet, we know that great customer support is provided by both people and products. As a group, we've set high standards for how we treat people: whether it's our users, or Larry, our UPS deliveryman. We'll be relying on you to help us meet the standards we've set for ourselves in our interactions with our community. We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with the Padlet community. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker. This is a full time, salaried position that will be based in an office we are opening in Seoul.

Requirements

• The ability to provide support fluently in English and Korean
• Genuine curiosity about people and business, while possessing the ability to inspire passion in others
• Experience in direct customer or client-facing roles
• Interest in implementing feedback and dedicated to the improvement of your skills and work
• Strong organizational, analytical, written and verbal communication skills
• Superb attention to detail
• The ability to quickly adapt to new situations and think on your feet
• Excellent time-management skills
• A desire to help people and improve the community experience

Responsibilities

• Effectively solve customer inquiries via phone, email
• Hold a high bar for Support when owning customer interactions
• Identify, document and follow up with engineers on product bugs and features
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
• Recognize errors and draft improvements to content in the external Support Center and internal documentation
• Collaborate with members of other teams to root out answers and be a resource to teammates

Benefits

• Medical and dental insurance for you and your family.
• Stock options.
• Catered lunches and dinners. Military grade snacking.
• 20 vacation days. Plus sickness and bereavement days for when life happens.
• Parental leave.
• All the gadgetry you need, including a new phone every year.
• Badassery budget to level up.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees