Customer Support Associate- Waco, TX

Atmos Energy•Waco, TX

7d•Onsite

About The Position

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Benefits offered include: Medical & Prescription Drug Coverage 401K/Retirement Savings Plan Dental Insurance Vision Insurance Basic Life Insurance Short- and Long-Term Disability Employee Assistance Program Company Holidays & Paid Time Off Flexible Spending Account (FSA) Health Savings Account (HSA) Educational Assistance LifeLock Identity Theft Protection Paid Training LinkedIn Learning Bilingual ( Spanish-English ) Differential Pay upon completion of training and a bilingual assessment- Additional $2.00 per hour. The shift is Monday through Friday 9:15 am to 6:15 pm. Atmos Energy is seeking Customer Support Associates for our Customer Contact Centers in Amarillo and Waco. Top Employer Recognition America’s Best Employers – Forbes Magazine The 100 Most Trustworthy Companies In America - Forbes Magazine Top Places to Work - Dallas Morning News Best Places to Work - Mississippi Business Journal Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD) The Successful Candidate: Responsible for performing basic customer support activities including billing review and adjustment, service order creation and emergency call handling. Maintains working knowledge of Atmos Energy customer service policies, procedures, and systems.

Requirements

A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the Customer Service Assessment, demonstrating communication and customer service skills.
Requires excellent verbal and written communication skills.
Requires the ability to perform basic addition, subtraction, multiplication, and division.
Requires intermediate computer skills for data entry, reference and/or retrieval tasks.
As a safety-sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.

Nice To Haves

Previous experience with a Customer Information System is a plus.

Responsibilities

Responds to current and/or prospective customers regarding service connections, disconnections, marketing programs, billing questions and payment arrangements. This contact is primarily by phone but may also include other forms of communication. (20%)
Receives and processes transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility. (20%)
Analyzes, evaluates, and addresses customer issues utilizing current company policy. (20%)
Reviews, analyzes and corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely manner. (20%)
Research potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%)
Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10%)

Benefits

Medical & Prescription Drug Coverage
401K/Retirement Savings Plan
Dental Insurance
Vision Insurance
Basic Life Insurance
Short- and Long-Term Disability
Employee Assistance Program
Company Holidays & Paid Time Off
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Educational Assistance
LifeLock Identity Theft Protection
Paid Training
LinkedIn Learning
Bilingual ( Spanish-English ) Differential Pay upon completion of training and a bilingual assessment- Additional $2.00 per hour