Customer Support Associate

Bluevine - US•Salt Lake City, UT

5h•$23•Hybrid

About The Position

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best. Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed. We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next? WHAT YOU'LL DO: Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats. Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs. You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer. Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests. Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metrics. Identify, resolve, and/or escalate risks and trends that may impact the customer experience. Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements. Be adaptable and flexible to support business needs, including short-term scheduling adjustments. Be a part of creating a fun and engaging culture. Core Capabilities or Competencies You have a passion for helping people and you love making a difference in the lives of others. You thrive in ambiguous and rapidly changing environments. Learning things quickly and making swift decisions is nothing new for you. When it comes to managing difficult conversations, you know how to strike the right balance between listening, asking questions, displaying empathy and driving towards optimal outcomes. Problems are welcomed challenges and you enjoy helping others resolve issues and learning new things. You are one of the most technologically-savvy individuals in your network and you are known for adapting rapidly to changing tools and capabilities. You are excited about starting a career in a fintech company that obsesses about helping Small Business Owners simplify their finances so they can get back to what matters most to them.

Requirements

High school diploma or GED required.
1-2 years of Customer Support experience including client-facing experience.
Candidates must be 18 years or older and adhere to all job requirements.
Strong written and verbal communication skills.
Adherence to a specific work schedule, as defined by management - shifts assignments are between 8AM-8PM ET Monday-Friday.
Work in a hybrid environment - In-office 2 days a week and at-home 3 days a week.
Distraction free work from home environment that has reliable internet access - 100 mbps.

Nice To Haves

Banking and financial experience are a strong plus.

Responsibilities

Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats.
Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs.
You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer.
Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests.
Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metrics.
Identify, resolve, and/or escalate risks and trends that may impact the customer experience.
Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements.
Be adaptable and flexible to support business needs, including short-term scheduling adjustments.
Be a part of creating a fun and engaging culture.

Benefits

Excellent health coverage and life insurance benefits
401K with an immediate 3% company match
PTO, Company Holidays, and Flexible Holidays
Company-sponsored Mental Health Benefits, including 1:1 therapy
Over $1,000 each year to spend on your personal wellness
Monthly WFH stipends totaling over $1,000 annually
Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
Access to financial coaches and education sessions
Weekly catered lunches and fully stocked kitchen pantries
Community-based volunteering opportunities