Customer Support Associate

Arrow Electronics

1d•$20 - $24•Hybrid

About The Position

Arrow Electronics is seeking a collaborative and engaged Customer Support Associate. This role requires strong attention to detail, reliability, and commitment to excellence. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Backlog Management. Responsible for the Order to Invoice Process including but not limited to: managing on-time delivery, customer scorecards, adjusting customer contract request dates in accordance with Federal Regulations, expediting to meet need dates, etc. Support sales team with direct customer contact for Quality assurance processes. Providing first point of escalation after initial set of expedites. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge. Laison between customer, Inside Sales, and suppliers. This requires customer-facing activities including attending customer calls to review critical item status and escalations on issues with follow-through to resolution.} Collaboration with internal personnel to include Asset, Field Sales, Quality, Transportation, and Inside Sales.

Requirements

Typically requires a 2-year degree or 2–4 years of experience.
Intermediate Excel skills required.
Strong communication skills (written, verbal, listening)
Must be able to work legally in the United States.

Responsibilities

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
Backlog Management.
Responsible for the Order to Invoice Process including but not limited to: managing on-time delivery, customer scorecards, adjusting customer contract request dates in accordance with Federal Regulations, expediting to meet need dates, etc.
Support sales team with direct customer contact for Quality assurance processes.
Providing first point of escalation after initial set of expedites.
Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge.
Laison between customer, Inside Sales, and suppliers. This requires customer-facing activities including attending customer calls to review critical item status and escalations on issues with follow-through to resolution.
Collaboration with internal personnel to include Asset, Field Sales, Quality, Transportation, and Inside Sales.