Customer Support Associate

Celsius•Boca Raton, FL

38d

About The Position

The Customer Support Associate plays an integral role in supporting the tremendous growth the Celsius brand is currently experiencing. The CSA works closely with the Production and Deployment Managers, warehouses, and the customer service personnel and is responsible for processing orders and shipments and monitoring their progress. This position will also include various administrative support responsibilities.

Requirements

Minimum of 1-3 years of experience
Proficiency in all MS Office applications (specifically Excel, Outlook & Word)
Expertise with enterprise accounting software (Great Plains a plus) excellent oral and written communication skills
Ability to work independently and as part of a team
Must be able to work in a fast-paced high demand environment where work and order volumes can fluctuate.
Must be able to take ownership of the job responsibilities and the job duties of the role.

Nice To Haves

Expertise with enterprise accounting software (Great Plains a plus) excellent oral and written communication skills

Responsibilities

Process order entry, ensuring accuracy and efficiency.
end and track order confirmations to customers.
Monitor, identify, and correct shipping errors as needed.
File and follow up on claims, including recording damages, overages, and shortages.
Provide customer service and administrative support to the Operations Team.
Assist with department reporting and data entry.
Perform additional duties as assigned to support operational efficiency.