Customer Support Associate - Remote US

Gainwell Technologies LLC

1d • Remote

About The Position

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.
 SummaryAs a Customer Support Associate at Gainwell Technologies, you will support client operations by delivering responsive, accurate, and professional customer service in a remote environment. This role is responsible for handling customer inquiries, processing transactions, maintaining accurate records, and supporting service level agreements while collaborating with internal teams to ensure efficient and compliant operations.Your role in our missionIn this role, you will support Gainwell’s commitment to service excellence and operational integrity by:

Requirements

• A high school diploma or GED.
• Four (4) or more years of customer service or telephone-based experience, preferably in a structured or regulated environment.
• Experience using computer systems, help desk software, fax machines, and telephone technology.
• Strong organizational, analytical, and problem-solving skills with attention to detail.
• The ability to work independently while effectively collaborating with internal teams and management.

Responsibilities

• Responding to incoming calls and customer inquiries, resolving moderately complex issues or routing calls to appropriate teams as needed.
• Researching customer requests and providing timely, accurate responses while documenting outcomes in account systems.
• Processing requests, performing data entry, and matching documentation to customer accounts to ensure accurate and up-to-date information.
• Handling incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Monitoring daily transactions, reviewing workflows, and identifying opportunities to improve procedures and processing efficiency.

Benefits

• A comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, floating holidays, and employee wellness programs.
• All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED