Customer Support Associate II - Home Care Equipment

Bellin Health • Green Bay, WI

384d

About The Position

The Customer Support Associate II position at Bellin Health's Home Care Equipment team focuses on providing exceptional healthcare services to patients, particularly in relation to sleep equipment needs. The role involves both in-person and phone interactions, ensuring that patients receive the necessary support and information regarding their equipment and services. The associate will act as a collaborator, educator, and advocate for patients, managing various administrative tasks to facilitate smooth service delivery.

Requirements

• Strong communication skills.
• Solid time management and organizational skills.
• Effective problem-solving and decision-making skills.
• Excellent teamwork and collaboration skills.
• Competent in basic healthcare procedures.
• Ability to work in a fast-paced and ever-changing environment.
• Exceptional computer and technology skills.
• 1-2 years of home medical equipment customer service experience.

Responsibilities

• Conducting order intake tasks and collecting patient demographic information.
• Verifying insurance and determining patient eligibility for equipment, supplies, and services.
• Assisting with product selection and managing accounts for reorders.
• Coordinating authorizations with the insurance team.
• Providing customer service over the phone and in person.
• Explaining product options, coverage, and pricing to patients.
• Accepting payments and maintaining customer accounts for accuracy.
• Researching and addressing any problems or issues that arise.
• Performing follow-ups on missing information and Certificates of Medical Necessity (CMN) with relevant parties.

Benefits

• 401(k) with match
• Paid time off
• Competitive health insurance
• Wellness programs
• Tuition reimbursement
• Access to online continuing education for professional and career development
• Empowerment to shape work environment and improve work processes
• Supportive team environment with growth opportunities
• Culture that encourages self-care and work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed