Human Interest-posted 2 months ago
$17 - $20/Yr
Full-time • Entry Level
Remote • Lindon, UT
501-1,000 employees
Administrative and Support Services

As a Customer Support Associate at Human Interest, you are the frontline face of the company. On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform. You love to solve problems and are energized by challenges and the reward that comes with solving them. Customer Support Associates benefit from a developed and defined customer support career ladder which includes opportunities to grow into other roles within the organization.

  • Manage a steady volume of inbound customer inquiries, primarily through email and phone conversations
  • Work cross-functionally with internal and external partners to solve customer issues
  • Service a geographically diverse customer base
  • Provide best in class customer service
  • Work in a fast-paced evolving startup environment
  • Manage caseload and follow up with customers as required
  • Help other areas of the organization when needed
  • Manage performance to company set standards and adhere to a workforce management schedule
  • 1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience
  • Passion for serving customers
  • Strong organizational skills; able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
  • Ability to communicate with confidence, professionalism and empathy over the phone and through email
  • Remain composed in high-stress situations and convey empathy for customers
  • Meticulous attention to detail - rarely making typos and noticing discrepancies
  • A great 401(k) plan with a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
  • Top-of-the-line health plans, as well as dental and vision insurance
  • Competitive time off and parental leave
  • Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
  • Enhanced Mental Health Support for Employees and dependents
  • Fertility healthcare and family forming benefits
  • Student loan resource to help you and your family plan, borrow, and repay student debt
  • Monthly work-from-home stipend; quarterly lifestyle stipend
  • Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie
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