Customer Support Associate, Bilingual Portuguese (Starlink) 2nd shift

SpaceX • Bastrop, TX

305d • $22 - $27

About The Position

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience.

Requirements

• High school diploma or equivalency certificate.
• 1+ years of experience in a front-line customer support role.
• Fluent in English and Portuguese.

Nice To Haves

• Excellent problem-solving and sleuthing skills.
• Excellent written and verbal communication skills.
• Excellent empathy, active listening, and resiliency skills.
• Strong attention to detail and time management skills.
• Willingness and ability to flex weekend and night shift hours as needed.
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role.
• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment.
• Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

Responsibilities

• Triage and resolve customer issues across multiple channels (digital, voice, etc.).
• Be a relentless internal advocate for the customer within SpaceX.
• Provide technical support to customers using hardware, software, and network expertise.
• Surface product, process, and training issues by pairing quantitative and qualitative methods.
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues.
• Create and maintain an internal knowledge base and help center collateral.

Benefits

• Pay Range: Customer Support Associate, Bilingual/Level 1: $22.00/hour.
• Customer Support Associate, Bilingual/Level 2: $24.50/hour.
• Customer Support Associate, Bilingual/Level 3: $27.00/hour.
• Access to comprehensive medical, vision, and dental coverage.
• Access to a 401(k) retirement plan.
• Short and long-term disability insurance.
• Life insurance.
• Paid parental leave.
• Accrue 3 weeks of paid vacation.
• Eligible for 10 or more paid holidays per year.
• Potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED