Customer Support Assistant

Alphabe Insight Inc • Cincinnati, OH

7h • $44,000 - $48,000

About The Position

We are seeking a detail-oriented and service-focused Customer Support Assistant to join our Cincinnati team. This role plays a vital part in ensuring seamless client communication, resolving inquiries efficiently, and supporting internal departments to maintain high service standards.
The ideal candidate demonstrates strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving.

Requirements

• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Professional demeanor and customer-focused mindset
• Ability to multitask in a fast-paced environment
• Problem-solving and critical-thinking skills
• Proficiency in basic computer systems and office software
• Team-oriented attitude with the ability to work independently

Responsibilities

• Respond promptly and professionally to customer inquiries
• Provide accurate information regarding products, services, and processes
• Assist in resolving customer concerns and escalating complex issues when necessary
• Maintain detailed and organized customer records
• Coordinate with internal teams to ensure timely follow-ups
• Support administrative tasks related to client services
• Contribute to improving overall customer experience standards

Benefits

• Competitive salary ($44,000 – $48,000 per year)
• Clear growth opportunities within the organization
• Professional development and skill enhancement
• Supportive and collaborative team environment
• Structured training and onboarding
• Stable full-time position with long-term career potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed