Customer Support Assistant
Alphabe Insight Inc•Lawrence, MA
3h•$40,000 - $44,000•Onsite
About The Position
Lumina Agency INC is seeking a dedicated Customer Support Assistant to join our team in Lawrence, MA. This role is essential in ensuring a positive client experience by providing timely assistance, resolving inquiries efficiently, and maintaining accurate records. The ideal candidate will demonstrate professionalism, strong communication skills, and a proactive approach to problem-solving.
Requirements
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- High level of professionalism and attention to detail
- Problem-solving mindset with a customer-focused approach
- Ability to work effectively in a team environment
- Basic proficiency in standard office software and computer systems
Responsibilities
- Respond to customer inquiries via phone, email, and in-person interactions
- Provide accurate information regarding products, services, and company policies
- Maintain and update client records with precision and confidentiality
- Assist in resolving customer concerns in a professional and timely manner
- Coordinate internally with relevant departments to ensure smooth service delivery
- Prepare reports and documentation related to customer interactions
- Support administrative tasks as needed to maintain operational efficiency
Benefits
- Competitive salary ($40,000 – $44,000 annually)
- Opportunities for professional growth and career advancement
- Supportive and structured work environment
- Ongoing training and skill development
- Stable full-time position within a growing organization
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
