Customer Support Assistant

About the position

As a Customer Support Assistant, you will be the first point of contact for our clients, providing exceptional service and assisting with various inquiries. You will play a key role in maintaining strong client relationships, ensuring a seamless customer experience, and resolving issues effectively and efficiently.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Resolve customer issues and concerns, ensuring high levels of customer satisfaction.
• Document and track customer interactions using company CRM systems.
• Provide product information and troubleshooting support to clients.
• Collaborate with other departments to resolve complex issues and improve customer experiences.
• Maintain an up-to-date knowledge of products, services, and company policies.

Requirements

• Excellent communication and problem-solving skills.
• Strong attention to detail and organizational abilities.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Previous customer service or support experience preferred.

Benefits

• Competitive salary ($45,000 - $52,000 per year).
• Opportunities for professional growth and advancement.
• Comprehensive healthcare and wellness benefits.
• Generous paid time off and holiday schedule.
• Collaborative and supportive team environment.