Customer Support Architect II

RealPage-posted 3 days ago

Full-time • Mid Level

Richardson, TX

1,001-5,000 employees

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As a Customer Solution Architect , you will work with customers and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. The ideal candidate will have an entrepreneurial mindset, strong communication skills, isn’t afraid of a spreadsheet, and thrives on taking ownership and driving success.

Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through
Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience
Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices
Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk
Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage
Work cooperatively with others across the organization to achieve shared objectives

Customer-facing professional fluent with multifamily real estate technologies with a minimum of 3-4 years of experience in account management/support, product management/development, end-user communication
Bachelor’s degree with a focus on Business, Marketing, Real Estate, or equivalent experience
Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI
Strong understanding of property management is required at both the corporate and property level
Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners
Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce

Prior experience with RealPage products, including RealPage OneSite Leasing and Rents and/or Insurance products is strongly preferred
2-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
Project management experience/ability to lead business discovery workshops
Technical writing acumen and ability to author custom statements of work
Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions
Experience planning, managing, and performing integration design, testing, and deployment

Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.

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