Customer Support Applications Engineer (Teradyne, N. Reading MA)

Teradyne • North Reading, MA

68d • $123,400 - $197,500

About The Position

The Customer Support Applications Engineer will assist customers in the use of Teradyne systems and products, analyze problems and determine solutions, assess and approve quality of shipped materials, develop training material, and instruct internal and external engineers in maintenance, repair, and use of existing products. You will work with the Engineering teams, Application teams, Program teams, Operations Manufacturing and Repair teams, Sales teams, and Field teams. You will interface with Teradyne customers while providing technical and troubleshooting guidance, input to technical presentations, leading formal reviews, and providing training.

Requirements

• Hardware instrumentation experience with GPIB, MXI/MXIe, PXI/PXIe, LXI, VXI controlled test instruments and automated test systems preferred
• Familiarity with Teradyne Spectrum Family of Testers
• Prefer knowledge of ANSI C, C#, C++, and graphical programming environments
• Ability to learn new things quickly and apply them
• Process oriented and continuous improvement focused
• Excellent verbal, written, organizational, analytical and PC Skills
• Ability to work in a dynamic cross-functional environment
• BS or MS degree (Electrical or Computer Eng/Science)
• 5-10 years of engineering experience with Automated Test Equipment (ATE)

Nice To Haves

• Build key relationships: Engineers, Engineering Support Manager, Marketing, Sales, Technicians, Technical Writers

Responsibilities

• Work directly with customers, field service, field applications, sales, and engineering to solve testing challenges and resolve issues with hardware and typical applications
• Coordinate with Teradyne manufacturing and repair centers and interface with related vendors
• Develop, maintain, and instruct specialized training classes for hardware and systems maintenance and usage
• Advocate and ensure that customer requirements are met and processes are followed during product development and problem report resolution
• Devise innovative techniques for testing and characterizing leading edge technology
• Identify trends in customer requirements and typical use to help guide the development of new Teradyne instrumentation and systems

Benefits

• Medical, dental, vision insurance
• Flexible Spending Accounts
• Retirement savings plans
• Life and disability insurance
• Paid vacation & holidays
• Tuition assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree