Customer Support Analyst
About The Position
Leidos is seeking a motivated and detail-oriented Customer Support Analyst to join our team supporting the ACCA5JI JINTACCS mission at our customer office in Langley, Virginia. In this role, you will be a key contributor to the team, leveraging your experience with the DoD iSMART process and toolsets to provide critical technical assistance to users. At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now." If you're already scheming step 20 while everyone else is still debating step 2… good. You'll fit right in.
Requirements
- Bachelor's degree in a technical field (e.g., Computer Science, Engineering, or Information Technology), and 2 or more years of relevant experience. Additional years of experience may be considered in lieu of degree.
- Minimum of 2 years of experience with Microsoft SQL Server.
- Current Security+ certification.
- At least 2 years of experience with the iSMART process and associated toolsets.
- Minimum of 1 year of experience with Tactical Data Link (TDL) networks and familiarity with applicable military standards (US Mil-Std 3011, 6011, 6016, 6017, 6020, 6040, 188-220, and 2045-47001).
- Current or Active DoD Secret security clearance.
Responsibilities
- Provide timely and effective help desk support to users of the iSMART process and government-designated software tool, serving acquisition programs and other users.
- Maintain and update toolset reference data, ensuring it reflects current MIL-STD baselines by integrating Joint Multi-Tactical Data Link Configuration Control Board (JMTCCB) approved Interface Change Proposals (ICPs).
- Conduct research and gather information to prepare essential mission-related materials, including background papers, staff studies, talking papers, and presentations, as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
11-50 employees
