Customer Support Analyst

Camis • Ann Arbor, MI

2d • Hybrid

About The Position

Camis USA is looking for a Customer Support Analyst to provide support to both Camis employees and clients. Customer Support Analysts are the most senior customer service agent in the call center environment, responding to inquiries from the front-line reservation agents and interact with the public professionally over the phone and in writing, guiding users through step by step solutions in a clear and professional manner.

Requirements

• Exceptional customer service skills
• Professional oral and written language skills
• Previous call center or customer care experience
• Poise and diplomacy under pressure
• Reliability with regards to attendance
• Previous experience utilizing online resources
• Troubleshooting and problem-solving skills
• Willingness to take initiative
• Ability to multitask

Nice To Haves

• Open/Flexible availability is an asset

Responsibilities

• Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues
• Handling billing and policy inquiries
• Providing basic software troubleshooting for customer service agents
• Providing support for complex customer complaints while maintaining superior customer service and high performance
• Completing special projects as per the requirements of Camis clientele
• Handling escalated customer questions and concerns

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed