Customer Support Analyst- Email Migration

Perficient • Lafayette, LA

6d

About The Position

We currently have a career opportunity for a Service Desk Technician to join our
team located in Lafayette, LA.

Job Overview:
Provide tier 1 technical support to all Perficient employees and contractors
while providing excellent customer service, satisfaction, and timeliness via
telephone, remote access, desk side support and email. Troubleshoot software and
hardware issues to resolution.  Escalation of unresolved issues to the
appropriate 2nd or 3rd level support teams.

Perficient is always looking for the best and brightest talent and we need you!
We’re a quickly-growing, global digital consulting leader, and we’re
transforming the world’s largest enterprises and biggest brands. You’ll work
with the latest technologies, expand your skills, and become a part of our
global community of talented, diverse, and knowledgeable colleagues.

Perficient is the global AI-first consultancy. Our team of strategists,
designers, technologists, and engineers partners with the world’s most
innovative enterprises and admired brands to deliver real business results
through the transformative power of AI. As part of our AI-First strategy, we
empower every employee to build AI fluency and actively engage with AI tools to
drive innovation and efficiency. We break boundaries, obsess over outcomes, and
shape the future for our clients. Join a company where bold ideas and brilliant
minds converge to redefine what’s possible - while building a career filled with
growth, balance, and purpose.

Responsibilities

• Provide tier 1 technical support to all Perficient employees and contractors
• Provide excellent customer service, satisfaction, and timeliness via telephone, remote access, desk side support and email
• Troubleshoot software and hardware issues to resolution
• Escalation of unresolved issues to the appropriate 2nd or 3rd level support teams

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees