Leidos-posted 12 days ago
$52,000 - $94,000/Yr
Full-time • Mid Level
Onsite • Newport News, VA
11-50 employees

Leidos is seeking a motivated and detail-oriented Customer Support Analyst to join our team supporting the ACCA5JI JINTACCS mission at our customer office in Langley, Virginia. In this role, you will be a key contributor to the team, leveraging your experience with the DoD iSMART process and toolsets to provide critical technical assistance to users. Position requires a Current or Active DoD Secret security clearance. EIO2024 If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

  • Provide timely and effective help desk support to users of the iSMART process and government-designated software tool, serving acquisition programs and other users.
  • Maintain and update toolset reference data, ensuring it reflects current MIL-STD baselines by integrating Joint Multi-Tactical Data Link Configuration Control Board (JMTCCB) approved Interface Change Proposals (ICPs).
  • Conduct research and gather information to prepare essential mission-related materials, including background papers, staff studies, talking papers, and presentations, as assigned.
  • Bachelor's degree in a technical field (e.g., Computer Science, Engineering, or Information Technology), and 2 or more years of relevant experience. Additional years of experience may be considered in lieu of degree.
  • Minimum of 2 years of experience with Microsoft SQL Server.
  • Current Security+ certification.
  • At least 2 years of experience with the iSMART process and associated toolsets.
  • Minimum of 1 year of experience with Tactical Data Link (TDL) networks and familiarity with applicable military standards (US Mil-Std 3011, 6011, 6016, 6017, 6020, 6040, 188-220, and 2045-47001).
  • Current or Active DoD Secret security clearance.
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