Customer Support Analyst

AGDATA LP

3d•Hybrid

About The Position

As a Customer Support Analyst, you’ll be a key player in supporting our clients and ensuring smooth operations. You’ll: Become an expert in AGDATA’s services and solutions Manage high-volume support via phone, email, and Jira Provide timely updates and resolution statuses to leadership Escalate complex issues to appropriate teams Suggest improvements to enhance customer experience Collaborate with a dynamic team of analysts Grow your career—38% of our analysts were promoted in 2024!

Requirements

Proficiency in Microsoft Office, especially Excel
Strong multitasking and time management skills
Confidence in phone communication with clients
Detail-oriented and organized
Analytical and solution-focused
A proactive self-starter
A clear and effective communicator

Nice To Haves

Basic SQL knowledge
Experience with Jira Service Desk and Confluence
Familiarity with Salesforce
1+ years in customer support

Responsibilities

Become an expert in AGDATA’s services and solutions
Manage high-volume support via phone, email, and Jira
Provide timely updates and resolution statuses to leadership
Escalate complex issues to appropriate teams
Suggest improvements to enhance customer experience
Collaborate with a dynamic team of analysts
Grow your career

Benefits

You have the option to choose from four medical, two dental and two vision plans to ensure your elections are the best fit for you and your family including your domestic partner and their child(ren).
Helping you save: you’ll have access to a Health Savings Account with employer contributions as well as Health and Dependent Care Flexible Spending Accounts.
Planning for the future: you can plan for the near and long term with AGDATA’s 401(k) retirement savings plan with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Pet Insurance, Ergonomic Assessments, and other discount programs that will help you and your family stay on track physically, socially, emotionally, and financially.
Paid time off is available to you and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Need or want to come into our brand-new office space? Free snacks and different types of drinks will be available for you to choose from.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
You’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter!
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.