Customer Support Analyst

AGDATA LP • Charlotte, NC

3d • Remote

About The Position

AGDATA is the most trusted provider of data collection, data management, marketing program management, and analytical solutions for clients in the Crop and Animal Health industries. With data services at the core—supported by a flexible suite of software solutions—our unified platform reflects over 30 years of innovation and expertise across agriculture, crop protection, specialty chemicals, and animal health. Backed by a creative and energetic team, AGDATA is continuously pushing the boundaries of technology to strengthen client relationships and deliver impactful results. We’re powered by a creative, energetic team that’s passionate about pushing the boundaries of technology and delivering exceptional client experiences. If you're looking to make an impact and grow your career, we’d love to meet you. 🔗 Visit us at www.agdata.com [http://www.agdata.com] As a Customer Support Analyst, you’ll be a key player in supporting our clients and ensuring smooth operations. You’ll:

Requirements

• Proficiency in Microsoft Office, especially Excel
• Strong multitasking and time management skills
• Confidence in phone communication with clients
• Detail-oriented and organized
• Analytical and solution-focused
• A proactive self-starter
• A clear and effective communicator

Nice To Haves

• Basic SQL knowledge
• Experience with Jira Service Desk and Confluence
• Familiarity with Salesforce
• 1+ years in customer support

Responsibilities

• Become an expert in AGDATA’s services and solutions
• Manage high-volume support via phone, email, and Jira
• Provide timely updates and resolution statuses to leadership
• Escalate complex issues to appropriate teams
• Suggest improvements to enhance customer experience
• Collaborate with a dynamic team of analysts
• Grow your career—38% of our analysts were promoted in 2024!

Benefits

• Multiple medical, dental, and vision plans
• HSA with employer contributions, FSA options
• Employee Assistance Programs, virtual counseling, pet insurance
• 401(k) with company match
• Tuition reimbursement
• Clear career paths and ongoing training
• Paid time off and company-wide holiday break
• Flexible hours and remote work options
• Brand-new office space with free snacks and drinks
• Open-door culture with direct access to leadership
• Monthly town halls with lunch provided
• Recognition through our Shout Out Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees