Customer Support Analyst
About The Position
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company! Please visit us at www.v2soft.com to know more .
Requirements
- Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment
- Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
- Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware
- Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
- Ability to plan, organize, manage and track projects
- Ability to communicate effectively both verbally and in writing
- Ability to read, understand, and comply with the department's policies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
1,001-5,000 employees
