Customer Support Analyst

Spartronics • Williamsport, PA

70d

About The Position

At Spartronics, we design, engineer, and manufacture complex electronic and electromechanical products that power critical industries such as aerospace, defense, medical, and industrial markets. Our focus on quality, precision, and reliability drives everything we do—from concept through full-scale production. As a Customer Support Analyst in our Williamsport, PA facility, you'll play an essential role in maintaining this excellence by supporting program performance, analyzing key metrics, and helping drive continuous improvement across operations. Your work ensures our teams deliver on-time, meet the highest quality standards, and exceed customer expectations—making you a vital part of Spartronics' commitment to building trusted partnerships and world-class products.

Requirements

• Bachelor's or Associate's degree in Business, Supply Chain, Data Analytics, Engineering or related field; or equivalent experience.
• 2+ years in a data reporting and/or program support role in a manufacturing or technical environment.
• Strong proficiency in Microsoft Excel (pivot tables, charts) and PowerPoint for reporting and presentations.
• Strong analytical and problem-solving skills; ability to interpret program data and highlight actionable insights.
• Effective written and verbal communication skills.

Nice To Haves

• Experience supporting program or project management in manufacturing.
• Familiarity with ERP/MRP systems (SAP, Oracle, etc.).
• Exposure to corrective action or root cause analysis processes.
• Experience in aerospace, defense, or electronics manufacturing.

Responsibilities

• Maintain and update customer scorecards and performance metrics dashboards.
• Proactively analyze data to identify trends, gaps, and potential risks to delivery performance.
• Assist in documenting and tracking root cause analyses and corrective actions with Quality and Operations teams.
• Develop clear reporting tools (Excel charts, PowerPoint summaries, trackers) for program reviews.
• Monitor corrective action item status and ensure timely closure with accountable owners.
• Prepare materials for customer and internal program meetings, including data analysis and status updates.
• Collaborate with Supply Chain, Production, and Quality teams to gather accurate data for reporting and customer updates.
• Responsible for researching discrepancies and issuing delivery protests as needed, ensuring Customer Scorecards accurately reflect performance.

Benefits

• Medical insurance plans - options include: 1 PPO plan and 2 High Deductible Health Plans (HDHP) with a Health Savings Account (HSA)
• Dental insurance plans - options include: a Standard plan and a Buy-up plan which includes adult orthodontia
• Vision Insurance
• Flexible Savings Accounts (FSA) - options include: Medical, Dependent Care, and Limited Purpose (dental and vision only)
• Employee Assistance Program
• Wellness program
• Paid time off (PTO)
• Holiday Pay
• 401(k) plan with employer matching contributions (50% to every dollar up to 6%)
• Life and Accidental Death & Dismemberment Insurance (company paid) at 1-times your annual salary, with options to increase coverage amounts
• Basic Short-Term and Long-Term Disability insurance (company paid), with the options to increase coverage amounts
• Voluntary Accident, Critical Illness, Hospital Indemnity, and Legal Insurance plans at a group discount
• Tuition Reimbursement
• Training and development programs
• Opportunities to grow and excel in the Electronics Manufacturing industry at a company that values promotions and learning from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree