Under general supervision, coordinates support, troubleshooting and ticket resolution for desktop computing, end user device(s) and customer service requests for Information Services (IS) at Sky Lakes Medical Center (SLMC). The support includes installing, diagnosing, repairing, maintaining, and upgrading computer, network, applications and telecommunications hardware, software and equipment to ensure optimal customer satisfaction and workstation/system performance. The service troubleshooting, communication and resolution (in person, by telephone, or via e-mail) occur in a timely and accurate manner. In addition, the technician will appropriately escalate service resolution as appropriate by working collaboratively with the multiple IS teams. Assists in projects as designated by members of the IS Team. Takes call as needed.