Customer Support Agent

Circuit Board Medics•Wade Hampton, SC

43d•$20•Onsite

About The Position

Your goal is to serve the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. You will strive to see things from perspectives that are different from your own and are able to make decisions that reflect those alternate perspectives. You will take ownership of customer issues and work to resolve them within the framework of our core values and with the support of your team. You will play a key role in supporting our fast-paced environment to ensure our standard one business day turnarounds are met internally, which helps meet our customers' needs externally.

Requirements

Strong and professional interpersonal communication, both oral and written
Ability to make empowered decisions to best serve the customer, escalations are rare
Strong listening comprehension coupled with empathy
Typing at 45 wpm or higher
Ability to navigate multiple browser tabs / computer programs while using 2-3 screens simultaneously
Ability to learn new software quickly

Responsibilities

Responding to customer requests without using scripts
Receiving inbound customer calls including pre-sale, sales, quote requests, and status requests
Handling texts/chats
Responding to support emails
Returning voicemails from customers
Making outbound calls to update customers on order status
Becoming knowledgeable in our repairs and services of appliance and automotive modules
Participating in relevant ongoing training to better understand our markets and product offerings

Benefits

Health Insurance - eligible 1st of the month after hire
Voluntary Benefits - dental, vision, short-term and long-term disability, life insurance
Paid time off - 2 weeks per year
Paid holidays - 8 days per year
Stable Hours - Monday - Friday, days
401(k) with company matching
Parental time-off
Adoption benefits
Casual dress code
Branded clothing allowance
Free fruit
Social outings