Customer Support Agent (Swedish Speaking)

Glitnor•Malta, MT

30d•Onsite

About The Position

We are looking for A Swedish speaking Customer Support Agent to join our growing team. We are looking to hire a Swedish-speaking Customer Support Agent to deliver a high level of service while always ensuring player satisfaction. Based in our fantastic office in Sliema, Malta, you will have the opportunity to be part of something unique and help our business to continue to provide a first-class service to all of our customers. We are growing rapidly so this could be a great step into long term career progression.

Requirements

Hold a proven background in a customer support role, ideally within the iGaming environment
Native level of Swedish with a good level of English
Exceptional communication skills, both written and verbal
High level of attention to detail
Enjoy problem solving
Ability to work well under pressure

Nice To Haves

Previous sportsbook experience would be a plus

Responsibilities

Respond promptly and professionally to customer inquiries via live chat and email.
Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
Assist with account verification processes, including KYC (Know Your Customer).
Monitor and report on player feedback, suggesting improvements to enhance the player experience.
Collaborate with other departments, such as Responsible Gambling, Fraud & Payments & AML to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
Participate in training sessions and team meetings to continuously improve service skills and product knowledge.