Customer Support Agent (Swedish-speaking) - On-site - FA02

Concentrix • Albuquerque, NM

79d • $22,000

About The Position

Experience the power of a game-changing career. Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Support Agent in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech. This is a great opportunity to experience the power of what’s next and develop 'friends for life' at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Requirements

• Have a proficient or bilingual level of Swedish and advanced English
• Are minimum a high school graduate
• Have an interest in the technical field and a willingness to stay in the project for at least 2 years
• Are customer oriented, have excellent communication skills and have a commercial attitude and awareness
• Have a business mindset to engage better with contacts

Responsibilities

• Handle calls through CRM agent portal
• Create quotations and orders via SAP system
• Expedite and communicate expected delivery times to customers
• Offer basic product advice to individual customer needs (at least catalogue knowledge)
• Provide first level technical assistance to help customers identify their requirements for products and services

Benefits

• Full time 39 hours/week temporary contract: Monday to Friday from 08.00 to 17.00
• Salary: 22 000 euros gross/year + 4000 euros gross/year in bonus
• Great office location in Barcelona
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees