Customer Support Advisor

GT&E LLC•Bethlehem, PA

About The Position

GT&E, LLC. is seeking an experienced Customer Support Advisor (CSA). This individual must be a visible, active, and recognized customer support leader throughout your area of responsibility (AOR) by aggressively pursuing product support business opportunities both with existing and new customers to enable GT&E to achieve monthly product support revenue & profitability objectives. This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary.

Requirements

Valid Drivers License
Customer Service experience
Bachelor’s degree or equivalent from four-year college or a minimum of 3 years related experience and/or training; or equivalent combination of education and experience.
Valid Driver’s License and maintain a clean driving record.
Ability to communicate effectively with teammates and customers
Strong problem-solving skills.
Strong mechanical aptitude and parts experience.
Must be able to self-manage/self-motivate.
PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Quick learner with the ability to think out of the box.
Extensive driving required

Responsibilities

Call on all customers (current and new customers) in your assigned territory in accordance with the agreed call frequency in order to maximize the product support revenue and profitability from your assigned area of responsibility.
Ensure that the GT&E database is properly updated on a timely basis; this also includes the updating of customer unit fleet details
Monitor local customer and competitive trends and make recommendations to your manager and the local branch management teams with the objective of enhancing our product support revenues & profitability.
Ensure customer satisfaction with GT&E product support and deal promptly with any disputes or potential disputes. Follow-up with customers to ensure that disputes are resolved on a timely basis.
Staff the parts counter as scheduled and encourage customers to call the parts counter for routine parts orders for efficiency purposes.
Maintain strong expense controls while performing required job functions.
Develop the Customer Portal by educating and training customers.
Strong communication skills with ability to develop internal and external relationships.
Assist in the collection of accounts receivable as requested from time to time.
All employees are expected to adhere to the safety policies of GT&E and the clients for whom we work.