Customer Support Administrator

Healthcare Linen Services Group • Batavia, IL

12d

About The Position

ESSENTIAL FUNCTIONS:   

Should be accurate and efficient
Ticket creation for the plan
Able to recognize and follow-up with customer order errors 
Receive and keep track of all company purchase orders and credit card.
Work with CS and management to solve problems and correct order discrepancies.
Monitor emails for short order notice changes
Ensure workspace is clean and free of debris
Create spreadsheets with demands based on customers' orders.
Report errors in orders / late orders
Appropriately communicate problems
Be a team player.
Additional tasks as assigned

JOB QUALIFICATIONS AND PHYSICAL REQUIREMENTS:  

Must be able to take and follow directions.
Knowledge of computer programs (Microsoft office, excel, teams, etc). 
Maintain acceptable body hygiene and appearance per employee Handbook.
Sit/walk for extended periods of time.
Able to complete duties accurately.
Must be able to communicate effectively and professionally
Must be able to read and write English.
Must be able to accurately perform simple mathematics.
Must be punctual.

Requirements

• Must be able to take and follow directions
• Knowledge of computer programs (Microsoft office, excel, teams, etc)
• Maintain acceptable body hygiene and appearance per employee Handbook
• Sit/walk for extended periods of time
• Able to complete duties accurately
• Must be able to communicate effectively and professionally
• Must be able to read and write English
• Must be able to accurately perform simple mathematics
• Must be punctual

Responsibilities

• Ticket creation for the plan
• Recognize and follow-up with customer order errors
• Receive and keep track of all company purchase orders and credit card
• Work with CS and management to solve problems and correct order discrepancies
• Monitor emails for short order notice changes
• Ensure workspace is clean and free of debris
• Create spreadsheets with demands based on customers' orders
• Report errors in orders / late orders
• Appropriately communicate problems
• Be a team player
• Additional tasks as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees