Customer Support (917)

ABC Supply • Beloit, WI

70d

About The Position

ABC Supply is looking for a Customer Support Specialist to join the Beloit Team. This position is a fast paced, cross-functional support role. The ideal candidate possesses a strong understanding of accounting principles, meticulous attention to detail and the capability to identify and address customer concerns effectively and efficiently.

Requirements

• 1-2 years Help Desk or Customer Service experience
• Excellent Customer Service skills are required
• Self-Motivated
• Time Management Skills
• Detail orientated & thorough
• Great Organization and Research Skills
• Experience with accepting large volumes of incoming calls and emails

Responsibilities

• Responsible for handling routine customer service inquiries via phone, chat, and email
• Must have excellent written/verbal communication and problem-solving skills, as well as being comfortable with multi-tasking as needed
• Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer
• Accepts and processes customer payments
• Offer guidance on processes and troubleshoot common questions on programs and systems used

Benefits

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket
• 401(k) with generous company match - eligible after 60 days, immediately vested
• Employer paid employee assistance program
• Employer paid short term and long term disability
• Employer paid life insurance
• Flex spending
• Paid vacation
• Paid sick days
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 5,001-10,000 employees