Customer Support (917)

ABC SupplyBeloit, WI
70d

About The Position

ABC Supply is looking for a Customer Support Specialist to join the Beloit Team. This position is a fast paced, cross-functional support role. The ideal candidate possesses a strong understanding of accounting principles, meticulous attention to detail and the capability to identify and address customer concerns effectively and efficiently.

Requirements

  • 1-2 years Help Desk or Customer Service experience
  • Excellent Customer Service skills are required
  • Self-Motivated
  • Time Management Skills
  • Detail orientated & thorough
  • Great Organization and Research Skills
  • Experience with accepting large volumes of incoming calls and emails

Responsibilities

  • Responsible for handling routine customer service inquiries via phone, chat, and email
  • Must have excellent written/verbal communication and problem-solving skills, as well as being comfortable with multi-tasking as needed
  • Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer
  • Accepts and processes customer payments
  • Offer guidance on processes and troubleshoot common questions on programs and systems used

Benefits

  • Health, dental, and vision coverage - eligible after 60 days, low out of pocket
  • 401(k) with generous company match - eligible after 60 days, immediately vested
  • Employer paid employee assistance program
  • Employer paid short term and long term disability
  • Employer paid life insurance
  • Flex spending
  • Paid vacation
  • Paid sick days
  • Paid holidays

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Merchant Wholesalers, Durable Goods

Number of Employees

5,001-10,000 employees

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