Customer Supply Chain Manager
About The Position
We’re looking for a detail-oriented and proactive Customer Supply Chain Manager to join our Supply Chain/Operation team. In this role, you’ll be the key link between our internal demand planning, logistics, sales teams, and customers’ replenishment organization. You’ll own the collaborative planning, forecasting, and replenishment (CPFR) process to ensure our products are in-stock, forecasted accurately, and flowing efficiently through Walmart’s supply chain. This position is ideal for someone who thrives in a fast-paced retail environment, loves data analysis, and has a strong understanding of Walmart’s systems and processes.
Requirements
- Bachelor’s degree in supply chain, Business, or related field.
- 3+ years of experience in demand planning, replenishment, or customer supply chain — ideally supporting Walmart.
- Proficient in Walmart systems (Retail Link, Luminate, NOVA, Decision Support, SQEP, or Replenishment Tools).
- Strong analytical and Excel skills; experience with data visualization tools (Power BI, Tableau) preferred.
- Excellent communication and relationship management skills.
- Ability to manage multiple priorities in a dynamic, fast-paced retail environment.
Nice To Haves
- Experience in Beauty, CPG, or Retail industries a plus.
Responsibilities
- Lead the CPFR process with customers i.e. Walmart/Target/Ulta to drive high in-stock rates, accurate forecasts, and strong OTIF performance.
- Monitor and analyze system, including Walmart Retail Link, Luminate, and supply chain dashboards to track sales, inventory, and replenishment trends.
- Develop and communicate weekly demand and inventory insights to internal teams and Walmart partners.
- Align with Demand Planning, Sales, and Operations to ensure forecast accuracy for core and promotional items.
- Manage new item setups, modular transitions, and promotional events to ensure smooth execution and supply continuity.
- Identify risks in supply and demand, recommend corrective actions, and communicate potential service impacts early.
- Track and improve key metrics: forecast accuracy, inventory health, OTIF, and weeks of supply.
- Partner with Logistics and 3PL providers to ensure timely shipments and issue resolution.
- Support continuous improvement initiatives across planning and replenishment processes.
Benefits
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- Employee discounts on Pacifica Beauty products.
- A supportive and inclusive work culture that values diversity, creativity, and innovation.
- Meaningful work that makes a positive impact on people and the planet.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
51-100 employees
